Find the answer to your questions about Lenasto and our services.
1- When is the payment taken for my order?
Payment is taken when you confirm your order on Lenasto. You will receive an email confirmation as soon as the payment is accepted.
2. What payment methods do you accept?
We only accept payments by bank card (Visa, MasterCard) via a secure platform.
Ecomeo OÜ never has access to your bank details.
3- What should I do if I have a problem during payment?
Check that your card is valid and that the spending limit has not been reached. If the problem persists, contact our support team at contact@lenasto.com or +33 2 59 57 00 58 .
4- Does my subscription renew automatically?
Yes, unless cancelled, your subscription is automatically renewed each month on the anniversary date of the initial payment.
1- What are the delivery times?
In France, Belgium, Switzerland, or Luxembourg, delivery takes 4 to 6 business days. Delivery times are specified during the ordering process.
2- How do I track my order?
As soon as your order is shipped, you will receive an email with a tracking link. You can also view the order history in your customer account.
3- What should I do if my package is damaged or lost?
Check the condition of the package upon receipt. In case of damage or loss, contact us immediately for a suitable solution.
1- How do I cancel my subscription?
Please fill out this form or contact our team at contact@lenasto.com. Any request received before the 15th of the month will be processed for the current month.
2- Can I return a product?
Yes, you have 14 days after receipt to request a return, except for personalized or perishable products.
3- How long will it take to get my refund?
The refund will be processed within 14 days of receiving and validating your return or cancellation.
1- Where can I find my past orders?
Log in to your customer account to view the history and tracking of all your orders.
2- How to modify an order?
Contact our customer service department promptly. Changes are possible as long as the order has not yet been shipped.
1- How do I subscribe?
Go to the offer page , add the subscription to your cart and complete the payment. You will receive a confirmation email.
2- Do you offer a trial period?
Yes, enjoy a free 3-day trial period on our subscriptions, with no commitment.
3- How to contact customer service?
Our team is available Monday to Friday, from 10am to 6pm.
– Telephone: +33 2 59 57 00 58
– Email: contact@lenasto.com
– Contact form
(1) We offer you a 50% discount on the product sale price and shipping costs of €7,80 as a welcome. Offer valid until 03/12/2025. One request per household during the offer validity period.
(2) In addition to the 50% promotional offer and free shipping, you benefit from a 3-day trial period to our ebook member area from your subscription, giving you access to hundreds of products at reduced prices. Furthermore, as a member, you benefit from free shipping on all your future purchases without limitation. If you are satisfied with the member area as many customers already are, you will start a monthly subscription formula at €37,90 at the end of the trial period (subscription renewable by tacit renewal for an identical period). You can also cancel or terminate your subscription at any time if you wish and in complete freedom by clicking on the "Manage my subscription" link in your member area or by contacting us via our "contact us" page on our site. Following your complete subscription, and subject to your acceptance to start your trial offer, you will immediately have access to your code generator, available on your Lenasto customer account. Your code will be sent to you by email and grants access to the ebook member area.